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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Omnichannel, Appointment Scheduling

4 Ways to sell more using your appointment booking system

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

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Press Release

ACF Technologies Selected as Finalist for 2019 NC Tech Awards

ASHEVILLE, NC, October 02, 2019 /24-7PressRelease/ -- ACF Technologies has been selected as a finalist for the NC Tech Awards Industry Driven Award: A technology company that has developed a product or solution for a specific industry (e.g....

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Customer Experience, customer engagement, "SMS", WhatsApp

What's the formula for customer engagement communications? OCXC

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1

What is a digital-physical-digital (DPD) customer experience?

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Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

How to manage customer queues. Hint: it’s about what you don’t see.

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

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Press Release

ACF Technologies appoints Frank Azimpour as Vice-President of Operations

ASHEVILLE, N.C. - June 24, 2019 - PRLog -- ACF Technologies Inc. is pleased to welcome Frank Azimpour to ACF's executive leadership team as VP of Operations.Before joining ACF, Frank spent 8 years with Q-nomy, Inc. where he started as Implementation...

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Appointment Scheduling

Is it time to find a new customer booking system?

It’s human nature to try to get the best value for money. Often when companies think about investing in a customer meetings booking system they choose something that promises the earth, at a low price that seems almost too good to be true....

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Citizen Engagement

How new technologies are transforming CX in the public sector

How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...

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Appointment Scheduling

Putting the customer at the centre of local government consolidation

Given the pressures on local government finances and the prospect of further reductions in Central Government funding, councils and local authorities have been finding new ways of saving money for some time. One of these initiatives is to create...

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