cxm_consulting.jpg

ACF CUSTOMER EXPERIENCE BLOG

Citizen Engagement

How new technologies are transforming CX in the public sector

How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...

Read More

Appointment Scheduling

Putting the customer at the centre of local government consolidation

Given the pressures on local government finances and the prospect of further reductions in Central Government funding, councils and local authorities have been finding new ways of saving money for some time. One of these initiatives is to create...

Read More

Citizen Engagement, DMV

Why citizen experiences are improving at the DMV

For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...

Read More

Machine Learning

How Machine Learning can improve customer experiences

For decades customers have endured long queues at service centers. We queue for mortgage applications. We wait hours for medical attention. And, depending on where we live, we even queue to pay our parking tickets. 

Read More

Patient Experience

How Patient Centric Healthcare Benefits Everyone

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication...

Read More

Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

Read More

Insider

Three Simple Ways to Optimise Your Customer Journey

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

Read More

Insider, Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

Read More

Case Study

Tax Collector Uses Queue Management To Reduce Wait Times

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...

Read More

GDPR

Is your organisation GDPR compliant? Six questions to test your compliance.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

Read More