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ACF CUSTOMER EXPERIENCE BLOG

appointment booking

3 tips to get Appointment Scheduling software up and running more quickly

One of the biggest challenges facing most IT organizations takes place once appointment scheduling software has been purchased, i.e. its adoption and rollout. This blog post explains how to get appointment scheduling software up and running more...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast

Omnichannel appointment booking Q&A

Omnichannel Appointment Booking Fundamentals

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Customer Experience, Appointment Scheduling, "Event Booking"

Appointment Booking on the move: How to manage roaming staff & home visits

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...

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Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

ACF Technologies at 2019 Branch Transformation RBR in London, UK

RBR Branch Transformation 2019

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Customer Experience, Omnichannel, Appointment Scheduling

4 Ways to sell more using your appointment booking system

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

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Press Release

ACF Technologies Selected as Finalist for 2019 NC Tech Awards

ASHEVILLE, NC, October 02, 2019 /24-7PressRelease/ -- ACF Technologies has been selected as a finalist for the NC Tech Awards Industry Driven Award: A technology company that has developed a product or solution for a specific industry (e.g....

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Customer Experience, customer engagement, "SMS", WhatsApp

What's the formula for customer engagement communications? OCXC

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1

What is a digital-physical-digital (DPD) customer experience?

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Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

How to manage customer queues. Hint: it’s about what you don’t see.

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

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