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ACF CUSTOMER EXPERIENCE BLOG

Patient Experience

How Patient Centric Healthcare Benefits Everyone

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication...

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Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

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Insider

Three Simple Ways to Optimise Your Customer Journey

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

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Insider, Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

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Case Study

Tax Collector Uses Queue Management To Reduce Wait Times

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...

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GDPR

Is your organisation GDPR compliant? Six questions to test your compliance.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

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Four things you can do to demonstrate you value your customer’s time

In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...

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Putting The Customer At The Centre Of Britain's High Street Banking Conundrum

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...

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Freedom’s Price - Honoring Our Heroes This Memorial Day

“For those that will fight for it...FREEDOM ...has a flavor the protected shall never know."
— Lance Corporal Tim Craft
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Omnichannel, Retail

High Street Retailers Must Adapt to Survive

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

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