Customer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19
Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...
Read MoreCustomer Experience, Patient Experience
There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...
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London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing
Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction
Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.
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Physical branches have been declining in numbers over the last decade, and generally online banking channels have been taking over. The most disruptive introduction of which is the digital only "challenger banks". These financial institutions...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking
If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...
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With the introduction of new technology, such as 5G, Wireless devices, the Internet of things and the countless different customer engagement channels to come along with it – integrating all these effectively with your branches could get...
The financial sector is in a clear time of transition. This is resulting in many challenges that are proving difficult to solve. Even for the larger financial institutions.
Many banks are trying to clean up their digital transformation strategy...
One of the biggest challenges facing most IT organizations takes place once appointment scheduling software has been purchased, i.e. its adoption and rollout. This blog post explains how to get appointment scheduling software up and running more...
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