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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19

How virtual queuing provides essential customer support during COVID-19

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

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Customer Experience, Patient Experience

How virtual queuing technologies can transform the customer experience, in three easy steps

There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...

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Press Release

ACF Technologies Assists DoH to Increase COVID-19 Testing Across the UK

London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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Podcast

Omnichannel Customer Engagement Q&A - Digital Banks Versus Physical Banks

Physical branches have been declining in numbers over the last decade, and generally online banking channels have been taking over. The most disruptive introduction of which is the digital only "challenger banks". These financial institutions...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking

Procurement tips for people buying appointment scheduling software

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

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Podcast

Retail banking Challenges Part 2 - Optimising Multiple Channels

With the introduction of new technology, such as 5G, Wireless devices, the Internet of things and the countless different customer engagement channels to come along with it – integrating all these effectively with your branches could get...

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Podcast

Retail Banking Challenges Part 1 Can Events Save Branches from Dying?

The financial sector is in a clear time of transition. This is resulting in many challenges that are proving difficult to solve. Even for the larger financial institutions.

Many banks are trying to clean up their digital transformation strategy...

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appointment booking

3 tips to get Appointment Scheduling software up and running more quickly

One of the biggest challenges facing most IT organizations takes place once appointment scheduling software has been purchased, i.e. its adoption and rollout. This blog post explains how to get appointment scheduling software up and running more...

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