ACF CUSTOMER EXPERIENCE BLOG

For decades customers have endured long queues at service centers. We queue for mortgage applications. We wait hours for medical attention. And, depending on where we live, we even queue to pay our parking tickets. 

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication...

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...