ACF CUSTOMER EXPERIENCE BLOG

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...

In this podcast episode, Charlene Li, a successful entrepreneur, female leader, bestselling author and mother of two children, talks about the fundamental motives of disruptive innovation and how one can use this approach to their advantage in...

In this Q&A - Stuart Fearn, Head of customer contacts at Newcastle Building Society, talks about how his organisation is optimising their branch network during COVID-19.

As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway? 

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

Whether you’re a local, state, or federal government entity, you’re responsible for protecting the people. And while you may be known for many achievements, it can be difficult to accomplish everything you want in a day.

Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

You’re committed to providing quality healthcare for your patients, but can your infrastructure accommodate the new wave of expectations?

Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...