How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...Read More
Given the pressures on local government finances and the prospect of further reductions in Central Government funding, councils and local authorities have been finding new ways of saving money for some time. One of these initiatives is to create...Read More
For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...Read More
For decades customers have endured long queues at service centers. We queue for mortgage applications. We wait hours for medical attention. And, depending on where we live, we even queue to pay our parking tickets.Read More
In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.Read More
In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...
The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.Read More