ACF CUSTOMER EXPERIENCE BLOG

As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway? 

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

Whether you’re a local, state, or federal government entity, you’re responsible for protecting the people. And while you may be known for many achievements, it can be difficult to accomplish everything you want in a day.

Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

You’re committed to providing quality healthcare for your patients, but can your infrastructure accommodate the new wave of expectations?

Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...

London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...