ACF CUSTOMER EXPERIENCE BLOG

How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...

Given the pressures on local government finances and the prospect of further reductions in Central Government funding, councils and local authorities have been finding new ways of saving money for some time. One of these initiatives is to create...

For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...

For decades customers have endured long queues at service centers. We queue for mortgage applications. We wait hours for medical attention. And, depending on where we live, we even queue to pay our parking tickets. 

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication...

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.