ACF CUSTOMER EXPERIENCE BLOG

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.