Customer Experience, Podcast, neuromarketing, cx insider
Imagine a wine store. The wine store’s bestsellers are German Riesling and French Chardonnay. During the opening hours, there is music playing in the background to create a pleasant shopping experience. The store’s shop assistant is a huge fan of...
Read MoreVirtual Queuing, covid-19, Capacity Management, Wait Anywhere, Check-in Anywhere, Q-Anywhere
Most college campuses are high-traffic areas, and that’s usually a good thing. The buzz of students, professors, visitors, and staff create that signature campus energy. But for the foreseeable future, the spread of COVID-19 has made that same...
Read MorePatient Experience, Appointment Scheduling, Queue Management, Patient Flow, Virtual Queuing, covid-19, assistant anywhere, Q-Anywhere
It will likely be several months before a COVID vaccine becomes widely available to the general public. But healthcare providers are already grappling with how to integrate mass vaccinations into their everyday workflows. Delay planning, and run...
Read MoreCustomer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, virtual assistant, assistant anywhere
You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...
Read MoreHealthcare, Appointment Scheduling, Patient Flow, covid-19, CapacityManagement, Q-Anywhere
Uncertainty swirls around exactly when a COVID vaccine will be available. But one thing is certain: The biggest mass vaccination event in modern history is on the way, with an unprecedented number of individuals receiving vaccination. To manage...
Read MoreCustomer Experience, Appointment Scheduling, Virtual Queuing, covid-19, Capacity Management, Wait Anywhere, Check-in Anywhere, Q-Anywhere
What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19 and what technological solutions are available to help bring people back to events safely? In this blog, we answer these questions...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
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In this podcast episode, Charlene Li, a successful entrepreneur, female leader, bestselling author and mother of two children, talks about the fundamental motives of disruptive innovation and how one can use this approach to their advantage in...
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In this Q&A - Stuart Fearn, Head of customer contacts at Newcastle Building Society, talks about how his organisation is optimising their branch network during COVID-19.
Read MoreCustomer Experience, Appointment Scheduling, assistant anywhere, Capacity Management
As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway?
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