ACF CUSTOMER EXPERIENCE BLOG

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...

RBR Branch Transformation 2019

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

ASHEVILLE, NC, October 02, 2019 /24-7PressRelease/ -- ACF Technologies has been selected as a finalist for the NC Tech Awards Industry Driven Award: A technology company that has developed a product or solution for a specific industry (e.g....

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

What is a digital-physical-digital (DPD) customer experience?

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

ASHEVILLE, N.C. - June 24, 2019 - PRLog -- ACF Technologies Inc. is pleased to welcome Frank Azimpour to ACF's executive leadership team as VP of Operations.Before joining ACF, Frank spent 8 years with Q-nomy, Inc. where he started as Implementation...

It’s human nature to try to get the best value for money. Often when companies think about investing in a customer meetings booking system they choose something that promises the earth, at a low price that seems almost too good to be true....