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ACF CUSTOMER EXPERIENCE BLOG

Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

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Insider

Three Simple Ways to Optimise Your Customer Journey

In a fast-paced era of emerging technologies, when you're neck and neck with the competition, it's easy to forget what matters most to customers: their time.

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Insider, Press Release

ACF Technologies Acquires Q-Nomy UK To Better Serve The United Kingdom And Europe

Asheville, NC - Q-nomy Inc., a leading global provider of omni-channel customer journey and customer experience optimization software, and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management...

Read More

Case Study

Tax Collector Uses Queue Management To Reduce Wait Times

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...

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GDPR

Is your organisation GDPR compliant? Six questions to test your compliance.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

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Four things you can do to demonstrate you value your customer’s time

In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...

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Putting The Customer At The Centre Of Britain's High Street Banking Conundrum

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...

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Omnichannel, Retail

High Street Retailers Must Adapt to Survive

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

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AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

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Customer Experience

Three Ways To Create A Positive Customer Experience

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

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