Customer Experience

ACF Technologies at 2019 Branch Transformation RBR in London, UK

October 23, 2019

Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.

At this year’s event we will be showcasing our Q-Flow omni-channel solution - our flagship customer flow management system, which enables you to optimise your branches customers experience, thus allowing staff to dedicate time to opportunities more effectively and deliver exceptionally high levels of customer experience.

 

RBR Branch Transformation 2019

Where: Park Plaza Riverbank Hotel, London

When: 19-20 November 2019

Stand No: 17

ACF Technologies  Branch Transformation London Virtual Agent Appointment Booking

 

ACF TECHNOLOGIES AT BRANCH TRANSFORMATION 2019

Creating an impression of your bank that will last.

At ACF, we have deployed omni-channel customer flow management solutions across the globe in areas such as finance, retail, government and healthcare.  Our solutions can help with: 

  1. Providing a unified scheduling platform for all channels and self-service
  2. Delivering engaging and entertaining content in branch through our digital signage solutions
  3. Improving customer flow using our lobby management solutions, such as self-service kiosks and virtual check-in
  4. Creating and promoting events with our omni-channel event booking solution
  5. Collecting customer feedback information at the point of service, through emails and texts

In addition to exhibiting, we will be presenting alongside one of our customers, Santander.

Georgina Feakin | Santander Head of Front Office Platform
Simon Ronald | ACF Technologies Global Business Development Director
 

Topics we will be covering include: 

  • Customer expectations in regards to experience at banks, and the upcoming supporting technology
  • Seamless and omni-channel solutions and friction in customer experience
  • The experiential and event driven future
  • Self-service digital integration & optimising consumers choices

Schedule a demo and visit us at Stand #17 to learn more about how we can help you with your branch transformation journey.

 

Contact Information:

Greg Copley

m: +44 (0) 7713 306531  

e: greg.copley@acftechnologies.com

ACF Technologies Branch Transformation 2019, London 19-20 November  RBR Stand No 17ACF Technologies Branch Transformation 2019, RBR Stand No 17

Tagged: Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

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