Blogs & Articles

Discover how Q-Flow is revolutionizing VA pharmacy operations, streamlining workflows, enhancing efficiency, and improving the Veteran experience.

Discover how virtual services revolutionize WIC programs, improving efficiency, accessibility, and personal connection between providers and beneficiaries.

Learn how Customer Science and personalized marketing drive customer satisfaction through market segmentation, CX/journey analysis, and omni-channel.

Learn how customer experience is evolving in the financial industry, emphasizing personalized services and financial empowerment.

Explore how Customer Science revolutionizes customer experiences with AI, data collection tools, human behavior study, and data analysis.

Transforming DMV services with cloud technology and Online Appointment Booking Systems for enhanced efficiency and customer satisfaction.

Learn how to enhance data security with single tenancy and tailored solutions to improve infrastructure integrity for a resilient operational environment.

Explore the power of Customer Science and Total Experience in enhancing business success.

Explore the journeys of women leaders in tech, Nikki and Hari, as they share their challenges, triumphs, and advice for young women entering the industry.

Explore how innovative feedback strategies are revolutionizing Veteran healthcare and driving operational excellence in VA facilities.

Transform member experiences in credit unions with personalized services that are tailored to client needs.

Elevate customer experience with virtual queuing for enhanced satisfaction and loyalty.

Explore how innovative BPM practices are revolutionizing WIC services, enhancing efficiency, and improving client satisfaction.

Explore the transformative journey of Roni Langford, emphasizing the importance of diversity, innovation, and empathy in the landscape of tech sales.

Q-apps revolutionize citizen service in local government agencies with features like Mass Cancellation, Ticket Limitation, and Multilingual Announcements.

Explore the inspiring journey of ACF Technologies' IT Project Manager, Bette Ceccoli as she talks about being a woman in the tech industry.

Learn how Q-Flow's robust solutions can improve healthcare services for all of the Veterans who have served our nation.

Learn how virtual services are revolutionizing WIC offices, offering enhanced accessibility, streamlined processes, and personalized support.

ACF Technologies prioritizes data security with SOC 2 compliance by implementing stringent measures to protect customer data.

Discover how a queue management system can drive innovation in local government services and enhance the citizen experience.

Discover how a queue management system transforms the admissions process to create student-centric experiences and reduce workloads for staff.

Improve the veteran experience at pharmacies with efficient workflows, personalized medication management, seamless communication, and enhanced safety.

Learn how WhatsApp is revolutionizing educational scheduling, making it more accessible and convenient for students to embrace a smooth academic journey.

Discover the power of customer obsession in improving CX. Learn how to measure CX effectiveness and implement strategies for brand loyalty and advocacy.

Find out how Q-Flow, an advanced CRM software, enhances communication, task management, data organization, automation, and accessibility on campus.

ACF Technologies' Laurence Leach showcases outstanding leadership, leading a groundbreaking project for NHS and serving as a judge for prestigious awards.

Appointment booking software has emerged as a solution to enhance the student experience and streamline processes in university campus bookstores.

Digital solutions are revolutionizing the staff experience this holiday season. Businesses can optimize operations and create an enjoyable work space.

From omnichannel integration to AI automation, discover the top customer experience trends that will shape business landscapes in 2024.

Learn about the importance of balancing personal interactions and digital transformation for credit union success in the ever-changing business landscape.

Learn how AI enhances CX, staff management, and benefits end consumers. Harness the power of AI for exceptional B2B growth.

Discover how innovative software technologies can enhance the student and staff experience in colleges and universities.

Prevent nightmarish experiences for your customers with smart software solutions that promote continuous improvement and enhance the customer experience.

From long wait times to ghostly chatbots, these tales will haunt you as we look at customer service experiences that feel like scenes from a horror movie.

Unlocking the potential of telehealth and telemedicine in healthcare is revolutionizing the patient experience.

Discover how digital advancements at the DMV enhance employee experience and increase citizen satisfaction.

DMVs are transforming accessibility with innovative software solutions, aiding those with disabilities, the elderly and empowering non-English speakers.

Queue management systems are revolutionizing DMV experiences, providing efficient and seamless service. Say bye to long lines and frustration with Q-Flow.

Improve CX and customer loyalty by listening, collecting feedback, communicating effectively, leveraging insights & providing personalization.

From seamless communication to personalization, discover how smart software solutions can help the VA achieve its strategic goals in veteran care.

Discover how ACF Technologies enhance the Veteran experience with smart software solutions that prioritize Ease, Effectiveness, and Emotion.

Learn how technology is improving healthcare through a personalized patient experience and use of telemedicine, AI-powered chatbots, and data analytics.

Carlos Lopez, a Software Development Manager at ACF Technologies, celebrates 17 years with the company. Learn about how his heritage influenced his career.

Veterans' healthcare facilities across the United States should undergo digital transformation in order to properly care for Veterans both young and old.

Join ACF Technologies, leaders in Customer Experience Management, as they celebrate 20 years of revolutionizing customer experiences.

A one-on-one interview with ACF Technologies' CFO. This interview highlights her journey and success as a woman leader in the workplace.

Enhance citizen experiences at tax collector offices with innovative software solutions from queue management to virtual queuing and appointment booking.

ACF Technologies receives positive feedback and strengthens partnerships in the healthcare industry through their commitment to customer satisfaction.

Improve tax collector offices with ACF Technologies. Prioritize citizens, educate staff, and use innovative technology for a top-notch virtual experience.

Queue management systems help improve the visitor experience by reducing wait times, providing real-time information, and personalizing recommendations.

How customer flow management enhances passenger experience in airports.

A customer service model that is designed to meet the needs of the future in local government should be proactive and data-driven.

ACF Technologies wins the Global Good Award 2022 which recognises businesses that are driving social and environmental change.

Digitalization through innovative solutions offer a better CX at DMVs.

Citizens visiting a smart DMV when renewing their license are in for a new experience, and it starts before citizens arrive at your branch, read more.

Improve student experience with Appointment Booking Software. Simplify class registrations, automate administrative tasks, and streamline work schedules.

Digital Banking Transformation is necessary to improve CX. Whether a local bank or a conglomerate, smart solutions can help.

Discover how the latest tech can transform the customer experience in your pharmacy through automated patient reminders, virtual queuing, and more.

RBR's Branch Transformation 2020, a virtual conference focused on digital transformation and branch experience, has built a powerful agenda this year.

Customer centric approaches are growing rapidly in businesses today via automated processes that save the customer time and effort when working with you.

The best software you need to improve Customer Experience from ACF is Appointment Scheduling & Queue Management System on an omnichannel platform.

A queue management system helps you optimize each step of your customer journey through organization and management. Check out some helpful tips here.

Discover how the world of queue management is going to change in 2022 – and how to leverage the latest tools to optimize your customers' journey.

Omnichannel gives your customers and staff control of their time and increases their satisfaction. Omnichannel streamlines processes for your business.

Discover how online appointments can help your healthcare organization navigate this flu season without compromising on the patient experience.

What's new for the retail industry in 2023? Here are some retail trends you need to know to tackle in 2023, like a retail expert.

The in-store experience can help you stand out from the crowd. These events are an opportunity to interact with customers.

Here are 3 reasons why investing in an enhanced Customer Experience will improve your business.

Improve customer experience in retail stores offering luxury and hyper-personalised in-store experiences.

Learn how appointment booking software can help to enhance patient experience by allowing customers to manage their own journey.

Improving the Patient Experience is only challenging if you don't know what your patients want or need.

Enhance the Patient Experience and take your healthcare facility to the next level by undergoing a digital transformation with smart software solutions.

Make a significant transformation in local government by applying digital transformation to provide new solutions to every day challenges.

As with many other industries, automotive is changing the way it addresses its customers and the challenges they need to overcome this 2023.

Improve the student experience by applying student management software that will enhance and shorten processes for staff and students.

Using an appointment scheduling solution and strategizing your appointments will result in long-term success.

Raise enrollment rates in the new era for this tech-friendly generation and on-campus admissions processes

During one of the busiest times of the year, it's important to know what your customers want and provide solutions in the fastest and most effective way.

We’ve developed advanced software that transforms the CX through an automated Queue Management System.

The healthcare industry, from telemedicine to AI powered remote participation, is creating buzz and changing the lives of patients.

Customer experience is seen as an engine that has the power to make your business a success and fuel customer-driven growth.

End the year with memorable experiences this time of year despite the challenges and create the desired valuation

What will the bank customer experience be like in 2023? banks need to focus on providing the best possible experience for their customers.

Branch Transformation 2022 brought professionals from around the world to present the latest banking innovations. What were the best CX highlights?

During one of the busiest times of the year it's important to know what your customers want and provide solutions in the fastest and most effective way.

Achieve high ROI results by improving staff productivity through streamlined work processes and boosting your CX with a Queue Management System.

Accessing an efficient and fast system that customers can trust is key to optimizing your business and increasing revenue by streamlining processes.

The goal of telemedicine is to revolutionize the medical system by putting the patient's experience at the center of it.

Within a month, the UK delivered a system that helped its citizens to book a vaccine appointment and began to fight the Covid-19 virus.

Discover how to create and maintain a superior customer experience in your telecom company through digital transformation and through implementing a BPM.

Embracing digital transformation is necessary for government offices to successfully adjust to changing preferences regarding a great citizen experience.

There is still a need for human interaction while undergoing a digital transformation in order to provide the ultimate customer experience in your company.

ACF Technologies celebrates a year of achievements as leaders in customer experience and COVID-19 management through a series of awards and recognitions.

BPM optimizes work flow processes through automation and optimization on one platform to improve your company's productivity, resulting in a better CX.

ACF Technologies is proud to be recognised for the best User Experience in this year’s European Customer Centricity Awards sponsored by Arcet Global

Discover how customer centricity can be achieved through Retail 5.0 by personalizing the customer experience from throughout the entire purchasing journey.

Learn how to update banking processes and improve customer experience with our Q-Flow Platform, minimizing wait times and speeding up internal processes.

Discover how digital solutions help credit unions improve their customers' experience by modernizing internal processes and through queue management.

Admission to college should be a fast and simple process, learn how ACF Technology can simplify the admission process with digital transformation.

Do you know the benefits of implementing a BPM in your TELCOs company? Find out everything you can achieve with our Q-Flow solution.

The pharmaceutical industry is modernizing its operations, and the customer experiences are improving as pharmacy services become more digitized.

To achieve success, it is vital to employ specific tools and models capable of designing, measuring, and controlling the customer and employee experience.

Deliver quality service to your customers in car service centers by adopting digital transformation with our solutions.

Read how government offices use digital transformation to efficiently, transparently, and cost-effectively deliver personalized services to citizens.

Find here 5 key takeaways from the recent Tech and Net Zero Conference held in London.

Learn how automation improves staff efficiency and Customer Experience in your car dealership while boosting sales using appointment booking software.

Discover 8 ways that queue management technologies are easing wait times and transforming patient experiences in healthcare facilities.

Have governments implemented the latest technology in their services to offer an efficient experience to citizens?

Read about the seven ways virtual queue management takes the pain from queuing for a product or service by removing your customers from the physical line.

Join ACF Technologies at the AAMVA 2022 Region 2 Conference, in Mobile, AL from May 3-5 to learn more about our DMV solutions.

Telemedicine is a brilliant tool for remote care, and in this article we highlight both the advantages and disadvantages, and its impact on Latin America.

Most healthcare providers neglect the overall patient experience. We share six technologies you can leverage to create superior patient experiences.

Find here 3 key takeaways from the recent Digital Hospitals Conference in Manchester.

ACF Technologies has been selected as a multi-finalist for the 2021 UK Customer Experience Awards ceremony. The ceremony commences on October 14th, 2021.

ACF has been named a Top Performer in the Queue Management Software category for the Spring 2022 Customer Success Report published by FeaturedCustomers.

ACF Technologies will be exhibiting at HIMSS 2022, an annual Health IT event that connects professionals in the healthcare industry.

ACF Technologies will be exhibiting at the Digital Hospitals Conference, a healthcare event that brings together NHS Secondary care managers and leaders with their peers.

Most private and public organizations operate on a walk-in basis. But today, there’s a better way of managing customer flow – appointment scheduling.

A deep dive into the six key patient experience trends your healthcare organization will need to respond to thrive as we step into the post-COVID world.

Multiplatform solutions such as BPM, AI, and Machine Learning help optimize processes in order to modernize the health sector.

The implementation of Artificial Intelligence is key to improving customer satisfaction and organizational processes.

Appointment analytics empower you to collect data along the customer journey and transform it into actionable insights that fuels continuous improvement.

Scotiabank aims to improve customer experience and lobby management through their new appointment booking app feature.

Davivienda and ACF Technologies were awarded second place in the Leadership and Digital Performance Category at the #LATAMDIGITAL 2021 awards

Governments search for new ways to improve customer, staff, and internal experiences through technology, especially after the global pandemic redirection of online activities.

Virtual queuing technology is an effective and affordable tool any organization that works with animals can use to improve the customer experience.

Virtual queuing technology is an effective and affordable way to improve the student experience and reduce stress levels across your campus.

ACF Technologies has been selected as a Silver Awards winner and multi-finalist for the 2021 UK Customer Experience Awards ceremony.

ACF Technologies has been selected as a multi-finalist for the 2021 NC TECH Awards in multiple categories.

Virtual Queue Management and other virtual solutions can transform citizen's experience with government agencies.

Social distancing and the automation of services are key in the digital transformation of banking and the user experience in Latam.

Due to the effects of the pandemic, the financial sector changed their strategy for improving customer experience by focusing on virtual assistance.

ACF Technologies will be exhibiting solutions at FTCA 2021. This event will provide high-quality, relevant education for Florida Tax Collectors and their staff.

Government offices aren’t known for short wait times. Discover how to leverage the latest technology to reduce wait times at your office overnight.

ACF Technologies had a successful exhibition at HIMSS 2021, an annual Health IT event that connects professionals in the healthcare industry.

ACF Technologies has been selected as a multi-finalist for the 2021 UK Customer Experience Awards ceremony. The ceremony commences on October 14th, 2021.

Customers don’t like to wait. You can’t eliminate waiting, but you can reduce wait times by adding a queue management system that keeps you in control.

ACF Technologies will be exhibiting at HIMSS 2021, an annual Health IT event that connects professionals in the healthcare industry.

Business Process Management can help healthcare providers improve patient care while minimizing overhead expenses and retaining key staff. Here's how.

Big data analytics, machine learning tools, virtual assistance and video call management have been key for Latin American banking.

Discover how virtual queuing can help transform the air travel experience for customers and help airlines handle social distancing protocols seamlessly.

For the best patient experience and the most efficient patient flow, the ideal virtual waiting room must avoid the pitfalls of physical waiting rooms.

Queue management minimizes the risk of patients gathering in your lobby, the right software maintain the feeling of personal connection that patients crave

In order to enhance the patient experience, wait time perception can be enhanced through the use of a queuing system.

Incorporate COVID-19 Vaccines into Your Patient Flow efficiently.

The UK has launched its biggest mass-vaccination program, and ACF Technologies aims to support them with technology capable of scheduling millions per week

At college campuses, administrative areas must adjust their operations to ensure social distancing. But cloud-based queuing software can improve safety.

The vaccine is nearly here, and the workflow will be unpredictable. Here are five must-haves for a successful vaccination workflow for your patient journey

To manage the surge of patients while keeping patients and staff safe (and sane), you must plan your COVID vaccination strategy well ahead of time.

What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19?

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses?

Q-Anywhere accounts for every step of the customer journey — from appointments to virtual queues to the post-shopping/banking experience.

Q-Anywhere combines Wait Anywhere, Check-In Anywhere, and Assistant Anywhere into a single, all-in-one solution

Q-Anywhere is a robust appointment scheduling solution that delivers a convenient way to connect with customers and patients from anywhere.

Here’s how bringing people ‘On-Deck’ streamlines customer flow. Capacity Management: Adjusting to a New Normal with Reduced Seating or Capacity

Telemedicine allows you to provide remote care from virtually anywhere.

Connect with your customers in three simple steps: book an appointment, receive a notification and join a secure virtual video call with Assistant Anywhere

How do citizens and customers get access to the information and services they need without risking their health during COVID-19? This article explains.

Assistant Anywhere combines online appointment scheduling, virtual queuing, and real-time video sessions to connect customers to your organization.

ACF Technologies joins forces with the Department of Health and Social Care to increase COVID-19 testing across the UK

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not

Learn how to create a memorable patient experience by addressing these 4 common slip-ups and boost patient satisfaction levels.

This blog provides a guide, using the format of a tender, of what to look for when buying an appointment scheduling or event booking software solution.

You’ve bought appointment scheduling software, that’s great! But you have to get your users to embrace it. That starts by helping your IT team roll it out in the right way

Meetings are increasingly taking place outside of the office. For banking and building societies, an appointment system is the best way to get these right.

ACF Technologies at Branch Transformation 2019, we have deployed omnichannel customer flow management solutions across the globe in areas such as finance

If you’re using appointment booking with customers you should be able to sell them more. This blog explains how data help you do that.

ACF Technologies has been selected as a finalist for the NC Tech Awards Industry Driven Award:

What’s the formula for customer engagement communications? Should you speak to customers by SMS, phone, via Facebook, using WhatsApp or even by snail mail?

Going from digital to physical to digital environments can be disjointed for customers. But it doesn’t have to be. Read part 2 of our blog article for tips of how to make that process seamless.

Moving from digital environments to physical and digital environments can be disjointed for customers. We provide tips on how to make that process seamless

As part of a broader approach to using Q-flow technology in the UK public sector, this blog post describes the 4 stages of the customer waiting experience and how you can manage customer queues by improving what customers’ can’t see.

Cheap and cheerful booking management systems might be good to start, but sooner or later it’s time to migrate. We explain why it’s time to find a new customer booking system like Q-flow by ACF.

Queue management and digital signage are already being used by both the public sector to improve their customer experience. Is your council using them yet?

Given the pressure on government funding, councils are merging all over the country. But how can they still serve customers?

Machine Learning is helping organizations optimize and 'train' data. Leveraging ML technologies, banks and retailers can accurately estimate how many people they expect at any given time, allowing managers to proactively match and allocate resources based on real-time forecasts in demand.

Patient experience solutions offer a dual benefit: improving patient satisfaction and employee engagement.

ACF Technologies is excited to announce that it has acquired Q-Nomy UK, a leading provider of appointment scheduling and queue management solutions that help European customers improve customer experiences in retail, banking and healthcare. The move forms of ACF's global growth strategy.

Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe. Here is what you need to know.

There are numerous ways to improve efficiency. In this post, we look at four simple things you can do to create a more customer-centric strategy by streamlining customer flow in your organization.

How do you demonstrate to your clients that scaling back high street branches is an essential element in a program of adapting and improving? In this post, we look at how to ensure high street customers still receive the same level of serivce, and more.

Have you ever thought about how decisions, small or large, can change everything in an instant?

The high street is changing. As we have seen recently, major retailers are cutting their footprints. And while it’s hard to find a company that isn’t grappling with t

In the retail and medical setting, digital signage can help keep customers informed. But, more often than not, these costly assets end up becoming underutilised entertainment systems - adding little real value to the customer experience.

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

ACF Technologies announced today that it has extended its long-standing partnership with Q-nomy Inc. and its commitment to developing the Q-Flow platform.

Wow! What a great show. Did you also walk away with more ideas than you can hope to implement before next year’s event?

In this post, we share 5 tips for improving the customer journey in your organization using Customer Experience technologies and best practices.

Business intelligence tools are helping organizations with deeper insight into customer behavior through their interactions along the customer journey.

ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.

Data from Patient Flow Management systems can reveal the gaps between what hospital management believe to be patient expectations, and what patient expectations really are.

Six customer experience technologies that empower patients to take control of their patient journey and create a more engaging experience.

Discover how Claro leveraged the power of ACF Technologies to improve customer experience and satisfaction across its regional service centers.

Fort Belvoir Community Hospital pharmacy reduces wait times and adjusts staffing based on insights from ACF's Q-Flow queue management solution. Learn more

Evans Army Community Hospital has unveiled Q-Flow, a new patient tracking system to improve access to care and patient management.

ACF rolls out patient management system across the entire U.S. Army Medical Department Activity (MEDDAC)-Fort Drum.

Bremerton Naval Hospital implements a Q-Flow queue management system to improve efficiency in fulfilling prescriptions at the busy pharmacy.