In its continuous improvement cycle, CEMEX listened to its customers and prioritized a plan to optimize the dispatch route, reorganizing and implementing technology to reduce bottlenecks.
All Case Studies
Latest Case Study
Learn how Q-Flow assisted Tigo Guatemala to reimagine their business with self-service kiosks and queue management to provide even better customer service.
Thanks to Q-Flow, BAC Credomatic was able to improve their customer experience and employee productivity significantly through self-service kiosks.
When changing from a single wait line system to Q-Flow, Promerica Bank was able to automate their workflow and vastly improve customer experiences.
With the help of Q-Flow, the University of Hertfordshire was able to implement online appointment scheduling to refine their student journey.
Through Q-Flow's online appointment scheduling and real-time updates, Davivienda was able to vastly improve their customer experience.
To improve customer service, Portsmouth City Council opted for Q-Flow. With kiosks and digital signage, they were able to refine the customer experience.
In order to improve their patient experience, Wake Forest Baptist Health opted for Q-Flow's queue management solution and refined the patient journey.
ACF helped transform Lewisham Homes' customer journey through Q-Flow's queue management solution, which greatly improved their overall customer service.
ACF worked with Northampton Borough Council customer service centre management team to design and implement a Customer Flow and Queue Management solution.