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ACF CUSTOMER EXPERIENCE BLOG

Appointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere

Capacity Management Challenges? Here’s How Bringing People ‘On-Deck’ Streamlines Customer Flow

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

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5 Problems You Can Solve With Telemedicine

You’re committed to providing quality healthcare for your patients, but can your infrastructure accommodate the new wave of expectations?

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appointment booking, Virtual Queuing, assistant anywhere, infographics

10 Reasons You Need Assistant Anywhere

Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...

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Customer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19

How virtual queuing provides essential customer support during COVID-19

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

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Customer Experience, Patient Experience

How virtual queuing technologies can transform the customer experience, in three easy steps

There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...

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Press Release

ACF Technologies Assists DoH to Increase COVID-19 Testing Across the UK

London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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Podcast

Omnichannel Customer Engagement Q&A - Digital Banks Versus Physical Banks

Physical branches have been declining in numbers over the last decade, and generally online banking channels have been taking over. The most disruptive introduction of which is the digital only "challenger banks". These financial institutions...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking

Procurement tips for people buying appointment scheduling software

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

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