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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, virtual assistant, assistant anywhere

What to expect from Branch Transformation 2020

You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...

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Healthcare, Appointment Scheduling, Patient Flow, covid-19, CapacityManagement, Q-Anywhere

3 Smart Ways to Plan a Practical COVID Vaccination Strategy-Now

Uncertainty swirls around exactly when a COVID vaccine will be available. But one thing is certain: The biggest mass vaccination event in modern history is on the way, with an unprecedented number of individuals receiving vaccination. To manage...

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Customer Experience, Appointment Scheduling, Virtual Queuing, covid-19, Capacity Management, Wait Anywhere, Check-in Anywhere, Q-Anywhere

The Ultimate Guide to Capacity Management for Event and Stadium Management in a Time of COVID-19

What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19 and what technological solutions are available to help bring people back to events safely? In this blog, we answer these questions...

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Customer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19

3 CX challenges that HAVEN’T changed since COVID-19

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...

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Podcast, innovation management

Charlene Li on Disruptive Digital Transformation

In this podcast episode, Charlene Li, a successful entrepreneur, female leader, bestselling author and mother of two children, talks about the fundamental motives of disruptive innovation and how one can use this approach to their advantage in...

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customer engagement, Podcast

Stuart Fearn on Optimising your Branch Network During COVID-19

In this Q&A - Stuart Fearn, Head of customer contacts at Newcastle Building Society, talks about how his organisation is optimising their branch network during COVID-19.

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Customer Experience, Appointment Scheduling, assistant anywhere, Capacity Management

How Virtual Queuing Plays a Crucial Role in Your New Normal?

As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway? 

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Patient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction

Healthcare innovation & Patient centricity Q&A with Cinde Dolphin

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

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Customer Experience, Virtual Queuing, assistant anywhere, Wait Anywhere, Check-in Anywhere, Q-Anywhere

Creating a Digital Connection with Virtual Queuing

Whether you’re a local, state, or federal government entity, you’re responsible for protecting the people. And while you may be known for many achievements, it can be difficult to accomplish everything you want in a day.

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Customer Experience, Appointment Scheduling, Capacity Management, Social Distancing

5 Ways an Appointment Scheduling Solution Promotes Social Distancing

Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...

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