In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...
The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.
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In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...
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Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...
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“For those that will fight for it...FREEDOM ...has a flavor the protected shall never know."
Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign?
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How often have you taken a seat in a waiting room only to look up and see a large, flat-panel television showing adverts, infomercials and local news?
You probably think to yourself: ‘Interesting, but how long am I going to be sitting here?’.
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AI, Artificial Intelligence, Chatbots, Customer Experience
7 ways AI-enabled chatbots are transforming the customer experience landscape
AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...
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You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.
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ACF and Q-nomy at HIMSS 2018
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