Case Study

Tax Collector Uses Queue Management To Reduce Wait Times

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...

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Is your organisation GDPR compliant? Six questions to test your compliance.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe.

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Four things you can do to demonstrate you value your customer’s time

In a fast-paced era of emerging technologies, it's easy to lose sight of customer expectations. However, while you're neck and neck with the competition, in the race to create a superior experience, customers are simply looking for ways to save...

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Putting The Customer At The Centre Of Britain's High Street Banking Conundrum

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel...

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Freedom’s Price - Honoring Our Heroes This Memorial Day

“For those that will fight for it...FREEDOM ...has a flavor the protected shall never know."
— Lance Corporal Tim Craft
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Omnichannel, Retail

High Street Retailers Must Adapt to Survive

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

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Digital Signage

Are you getting the most out of your digital signage?

How often have you taken a seat in a waiting room only to look up and see a large, flat-panel television showing adverts, infomercials and local news?

You probably think to yourself: ‘Interesting, but how long am I going to be sitting here?’.


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AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

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Customer Experience

Three Ways To Create A Positive Customer Experience

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

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News, Partnerships

ACF Partners With Q-nomy To Create Better Customer Experiences

ACF and Q-nomy at HIMSS 2018
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