ACF CUSTOMER EXPERIENCE BLOG

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

You’re committed to providing quality healthcare for your patients, but can your infrastructure accommodate the new wave of expectations?

Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...

London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

Physical branches have been declining in numbers over the last decade, and generally online banking channels have been taking over. The most disruptive introduction of which is the digital only "challenger banks". These financial institutions...

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...