ACF CUSTOMER EXPERIENCE BLOG

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

Disney’s ability to “wow” fans and captivate customers is legendary. Their return rate of first-time visitors, an impressive 70%. Walt’s secret to delivering a ‘magical’ experience was an obsession with processes. Viewing his park as an...

While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...

Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.

ASHEVILLE, NC OCTOBER 5, 2017 - ACF Technologies, a global leader in customer experience management, today announced a...

You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?