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ACF CUSTOMER EXPERIENCE BLOG

Omnichannel, Retail

High Street Retailers Must Adapt to Survive

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

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Digital Signage

Are you getting the most out of your digital signage?

How often have you taken a seat in a waiting room only to look up and see a large, flat-panel television showing adverts, infomercials and local news?

You probably think to yourself: ‘Interesting, but how long am I going to be sitting here?’.

...

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AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

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Customer Experience

Three Ways To Create A Positive Customer Experience

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

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News, Partnerships

ACF Partners With Q-nomy To Create Better Customer Experiences

ACF and Q-nomy at HIMSS 2018
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Healthcare, HIMSS 2018

The 7 Biggest Ideas To Consider From HIMSS 2018

 

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Customer Experience

Create Magical Customer Experiences with these Five Tips

Disney’s ability to “wow” fans and captivate customers is legendary. Their return rate of first-time visitors, an impressive 70%. Walt’s secret to delivering a ‘magical’ experience was an obsession with processes. Viewing his park as an...

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Citizen Engagement, DMV, Public Sector

How To Deepen Insight Into Customer Needs And Improve Citizen Experience

While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...

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News

ACF Technologies Adds AI To The Customer Experience Equation

Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.

ASHEVILLE, NC OCTOBER 5, 2017 - ACF Technologies, a global leader in customer experience management, today announced a...

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Healthcare

Data Holds The Key To Better Patient Experience Management

You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?

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