Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign?Read More
How often have you taken a seat in a waiting room only to look up and see a large, flat-panel television showing adverts, infomercials and local news?
You probably think to yourself: ‘Interesting, but how long am I going to be sitting here?’.
AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...Read More
You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.Read More
Disney’s ability to “wow” fans and captivate customers is legendary. Their return rate of first-time visitors, an impressive 70%. Walt’s secret to delivering a ‘magical’ experience was an obsession with processes. Viewing his park as an...Read More
Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.
ASHEVILLE, NC OCTOBER 5, 2017 - ACF Technologies, a global leader in customer experience management, today announced a...Read More
You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?Read More