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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1

What is a digital-physical-digital (DPD) customer experience?

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Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

How to manage customer queues. Hint: it’s about what you don’t see.

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

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Press Release

ACF Technologies appoints Frank Azimpour as Vice-President of Operations

ASHEVILLE, N.C. - June 24, 2019 - PRLog -- ACF Technologies Inc. is pleased to welcome Frank Azimpour to ACF's executive leadership team as VP of Operations.Before joining ACF, Frank spent 8 years with Q-nomy, Inc. where he started as Implementation...

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Appointment Scheduling

Is it time to find a new customer booking system?

It’s human nature to try to get the best value for money. Often when companies think about investing in a customer meetings booking system they choose something that promises the earth, at a low price that seems almost too good to be true....

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Citizen Engagement

How new technologies are transforming CX in the public sector

How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...

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Appointment Scheduling

Putting the customer at the centre of local government consolidation

Given the pressures on local government finances and the prospect of further reductions in Central Government funding, councils and local authorities have been finding new ways of saving money for some time. One of these initiatives is to create...

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Citizen Engagement, DMV

Why citizen experiences are improving at the DMV

For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...

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Machine Learning

How Machine Learning can improve customer experiences

For decades customers have endured long queues at service centers. We queue for mortgage applications. We wait hours for medical attention. And, depending on where we live, we even queue to pay our parking tickets. 

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Patient Experience

How Patient Centric Healthcare Benefits Everyone

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication...

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