As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway?
Read MoreCustomer Experience, Appointment Scheduling, assistant anywhere, Capacity Management
How Virtual Queuing Plays a Crucial Role in Your New Normal?
Patient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction
Healthcare innovation & Patient centricity Q&A with Cinde Dolphin
In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to better understand, and innovate throughout the patients journey.
Read MoreCustomer Experience, Virtual Queuing, assistant anywhere, Wait Anywhere, Check-in Anywhere, Q-Anywhere
Creating a Digital Connection with Virtual Queuing
Whether you’re a local, state, or federal government entity, you’re responsible for protecting the people. And while you may be known for many achievements, it can be difficult to accomplish everything you want in a day.
Read MoreCustomer Experience, Appointment Scheduling, Capacity Management, Social Distancing
5 Ways an Appointment Scheduling Solution Promotes Social Distancing
Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...
Read MoreAppointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere
Capacity Management Challenges? Here’s How Bringing People ‘On-Deck’ Streamlines Customer Flow
Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?
Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...
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You’re committed to providing quality healthcare for your patients, but can your infrastructure accommodate the new wave of expectations?
Read Moreappointment booking, Virtual Queuing, assistant anywhere, infographics
10 Reasons You Need Assistant Anywhere
Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...
Read MoreCustomer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19
How virtual queuing provides essential customer support during COVID-19
Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...
Read MoreCustomer Experience, Patient Experience
How virtual queuing technologies can transform the customer experience, in three easy steps
There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...
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London, United Kingdom – Apr 20, 2020: ACF Technologies, the leader in Patient Experience Management (PXM) solutions, today announced they will help the Department of Health and Social Care, by providing the appointment platform and services to...
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