Queue management and digital signage are already being used by both the public sector to improve their customer experience. Is your council using them yet?
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Given the pressure on government funding, councils are merging all over the country. But how can they still serve customers?
Machine Learning is helping organizations optimize and 'train' data. Leveraging ML technologies, banks and retailers can accurately estimate how many people they expect at any given time, allowing managers to proactively match and allocate resources based on real-time forecasts in demand.
ACF Technologies is excited to announce that it has acquired Q-Nomy UK, a leading provider of appointment scheduling and queue management solutions that help European customers improve customer experiences in retail, banking and healthcare. The move forms of ACF's global growth strategy.
Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.
Q-Flow improves citizen experiences at Alachua County through better appointment scheduling, queue management, and customer journey analytics. Read more.
The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe. Here is what you need to know.
There are numerous ways to improve efficiency. In this post, we look at four simple things you can do to create a more customer-centric strategy by streamlining customer flow in your organization.