6 Ways AI Can Make Customer Feedback More Actionable
Experts in artificial intelligence share tips on how to generate actionable insights and improve customer feedback analysis.
PODCAST
Become a CX Insider
Receive notifications of new and upcoming podcasts, early access to tools and resources to help streamline your customer experiences, and have input into podcast episodes…
Customer experience conversations on:
CX Insider latest podcasts
Using Retail Events to Save the High Street
Jason Sit explains how to use omnichannel technology to increase retail footfall and why event marketing can help improve customer experience.
Neuromarketing: The New Way to Enhance Customer Experience in Retail
Terry Wu gives a brief introduction to neuromarketing, the causes of compulsive buying behaviour and how to reduce consumers' decision anxiety.
Charlene Li on Disruptive Digital Transformation
Charlene Li, author of the Disruption Mindset, talks about the fundamentals of disruptive innovation and it's necessity during COVID-19
Stuart Fearn on Optimising your Branch Network During COVID-19
Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID-19.
Healthcare innovation & Patient centricity Q&A with Cinde Dolphin
CEO & founder Cinde Dolphin, talks about the lack of patient centricity, from a first-hand perspective. She speaks about how healthcare can begin to better understand, and innovate throughout the patients journey.
Omnichannel Customer Engagement Q&A - Digital Banks Versus Physical Banks
Part 3 of our retail banking mini-series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this.
Retail banking Challenges Part 2 - Optimising Multiple Channels
In this episode, we discuss current challenges surrounding optimisation of multiple communication channels & improving branches interaction management.
Retail Banking Challenges Part 1 Can Events Save Branches from Dying?
We begin our mini-series surrounding Retail Banking current challenges. We talk about how events are being utilized to bring customers back to the branch.