CX Insider latest podcasts

Crystal D'Cunha, award-winning coach and Chief Experience Officer at The Inside View, Inc., shares her award-winning 7-step leadership training program.

Maneesh Juneja, Digital Health Futurist, talks about the future of patient experience, applying CX principles to healthcare and key challenges faced

Chris Ashby, founder at We Are Heroes, advises companies how to manage UX to achieve desired goals and how storytelling can be utilised in user experience.

Bruno Pešec, business consultant, talks in detail about the common causes for digital dropouts, the emphasis on psychological safety.

Greg and Alessia attended this year's Branch Transformation and interviewed industry experts to bring you insights from the event.

Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs.

Stuart Anderson, a Consultant at Selfridges, advises to help employees adapt to your culture, and what to do if your team is resistant to change.

Allison Hartsoe, Founder & CEO of Ambition Data, shares her experiences as a female leader in the technology industry, and the challenges she has faced as a CEO.

Michael Solomon, Prof. of Marketing at St. Joseph’s University in Philadelphia, adapts marketing techniques to the needs of postmodern consumers.