Breaking Down Misconceptions About Customer Experience, With Gustavo Imhof
Gustavo Imhof, a CX consultant, talks about the most common CX misconceptions he has come across during his career.
CX Insider latest podcasts
Top 5 Most Downloaded Episodes in 2021
As 2021 has ended, we've been revisiting our most popular episodes of the year, which feature conversations around CX, Neuromarketing, Employee Experience.
How Do Vision and Mission Statements Play the Lead Role in CX Delivery
Jose Herrera, CEO and Co-Founder of Hire Horatio, talks about the importance of vision and mission statements and how to balance human touch and technology.
How to Scale Your Customer Experience, With Ben Segal
Steve Anderson, expert in strategic risk and business growth, and author of ‘The Bezos Letters' talks about Amazon’s customer-obsession winning strategy.
Has Customer Obsession Gone Too Far? With Steve Anderson
Steve Anderson, expert in strategic risk and business growth, and author of ‘The Bezos Letters' talks about Amazon’s customer-obsession winning strategy.
50th Episode Special
CX Insider celebrates its 50th episode! Valentina, Greg, Adam, Simon and Antonio reflect on the most entertaining episodes and how the podcast has changed.
Evaluating CX: Mystery Shopping or Crowdsourcing?
Antonio Maiorano talks about the best practices to measure and evaluate customer experience using mystery shopping and crowdsourcing.
Customer-Centricity in the Property Sector, With John King
John King shares his views on the shift towards customer-centricity in the property market over the past decades and the emergence of PropTech adoption.
The 3 Pillars of Effective Customer Experience, With Jan Uriga
Jan Uriga says the three most important aspects leaders need to focus on are the corporate culture, technology innovation and the customer.