CX Insider latest podcasts

Terry Wu gives a brief introduction to neuromarketing, the causes of compulsive buying behaviour and how to reduce consumers' decision anxiety.

Charlene Li, author of the Disruption Mindset, talks about the fundamentals of disruptive innovation and it's necessity during COVID-19

Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID-19.

CEO & founder Cinde Dolphin, talks about the lack of patient centricity, from a first-hand perspective. She speaks about how healthcare can begin to better understand, and innovate throughout the patients journey.

Part 3 of our retail banking mini-series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this.

In this episode, we discuss current challenges surrounding optimisation of multiple communication channels & improving branches interaction management.

We begin our mini-series surrounding Retail Banking current challenges. We talk about how events are being utilized to bring customers back to the branch.

In our first episode, we explore the fundamentals surrounding appointment booking, and the implications of not considering your customers experience from an