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Napo Cornejo, Founder and Director of Geokapti, discusses the exciting prospects of quantum computing and AI, and how they can boost customer experiences.
Dominik Olejko, Head of Customer Insights and Engagement for H&M in East Europe, explores the growth of ChatGPT and what it means for the retail industry.
Ubong Nkanta, Head of CX Governance for one of Nigeria's top 4 banks, discusses the importance of understanding your customers and being mature in your CX.
Ed Deason, the Head of CX for cycling retailer Wiggle, with experience in a range of high-loyalty brands including Pret, shares his insights for loyalty.
Donata Peksa, HSBC's Global Head of Brand Experience, explores the crucial topics of diversity, transparency and inclusion in the world of banking today.
Duncan Thomas from Pomegranate explores the field of neuroscience and its dark applications for customer journeys, offering ethical applications instead.