Breaking Down Misconceptions About Customer Experience, With Gustavo Imhof
Gustavo Imhof, a CX consultant, talks about the most common CX misconceptions he has come across during his career.
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Customer-Centricity in the Property Sector, With John King
John King shares his views on the shift towards customer-centricity in the property market over the past decades and the emergence of PropTech adoption.
The 3 Pillars of Effective Customer Experience, With Jan Uriga
Jan Uriga says the three most important aspects leaders need to focus on are the corporate culture, technology innovation and the customer.