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Scotiabank Introduces New Appointment Feature in Mobile Banking App

Panama - With their slogan “More time for you”, Scotiabank launches its new Pre-Appointment and electronic ticket service through the Mobile Banking App. This tool will improve the customer service experience and reduce the waiting period to help avoid exposure to COVID-19.

Scotiabank activated the new function for customers and non-customers on April 12, for anyone who needs to visit a physical branch to carry out a procedure that cannot be done through a digital channel.

The first thing to do is download the app, or if you already have it, look for an update that includes the functionality. Once installed, the customer must register to start using it.

This innovative online appointment tool allows customers to schedule their visit with the branch of their choice in advance using the "Prior Appointment" option in a few steps:

  1. The client enters an identification document, which can be an ID or passport.
  2. The system then welcomes you to select the option to schedule an appointment.
  3. The user continues the process by selecting the branch of their choice and will immediately be asked to choose the service. In addition to this, the client must choose the day and time according to availability, so that they do not wait too long to be attended.
  4. To finish, you must enter an email address to receive your notification, as this step is essential for you to confirm your reservation. This app also gives you the option to cancel or reschedule your appointment.

Upon arrival at the branch, the client must enter the application and activate their appointment to notify their arrival, which can be done without having to touch the pedestal at the entrance. To do this, you must complete steps indicated and then a confirmation ticket is received.

This new service channel allows saving time and is available to customers who prefer it, and in the same way, customers can visit the branch to carry out a transaction not available in the application and continue to be attended on a regular basis.

With a Prior Appointment, the client can choose to be attended by customer service, or schedule care with a business executive, for example, to open an account or make a purchase.

In this regard, Gwendy Price, director of Scotiabank's Consumer Business, mentioned that “this functionality is part of the bank's digital transformation plan to streamline the customer service model, and improve its products and services. The new alternative will allow our users to have greater security and confidence when approaching us when they require it.”

She additionally added, "we are excited to be able to offer, thanks to our digital transformation strategy, novel and varied service alternatives to clients that allow them to carry out their procedures in an agile and secure way."

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Source: Central American and Caribbean Digital Newspaper