Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
3 CX challenges that HAVEN’T changed since COVID-19
Customer Experience, Appointment Scheduling, assistant anywhere, Capacity Management
How Virtual Queuing Plays a Crucial Role in Your New Normal?
As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway?
Read MoreCustomer Experience, Appointment Scheduling, Capacity Management, Social Distancing
5 Ways an Appointment Scheduling Solution Promotes Social Distancing
Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...
Read MoreAppointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere
Capacity Management Challenges? Here’s How Bringing People ‘On-Deck’ Streamlines Customer Flow
Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?
Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...
Read MoreCustomer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19
How virtual queuing provides essential customer support during COVID-19
Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing
How to Improve the Patient Experience—Before the Appointment
Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction
3 Reasons Why Patient Flow Matters More Than You Think
Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking
Procurement tips for people buying appointment scheduling software
If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast
Omnichannel appointment booking Q&A
How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking"
Appointment Booking on the move: How to manage roaming staff & home visits
There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...
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