ACF CUSTOMER EXPERIENCE BLOG

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...

Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.

At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...