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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, virtual assistant, assistant anywhere

What to expect from Branch Transformation 2020

You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...

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Healthcare, Appointment Scheduling, Patient Flow, covid-19, CapacityManagement, Q-Anywhere

3 Smart Ways to Plan a Practical COVID Vaccination Strategy-Now

Uncertainty swirls around exactly when a COVID vaccine will be available. But one thing is certain: The biggest mass vaccination event in modern history is on the way, with an unprecedented number of individuals receiving vaccination. To manage...

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Customer Experience, Appointment Scheduling, Virtual Queuing, covid-19, Capacity Management, Wait Anywhere, Check-in Anywhere, Q-Anywhere

The Ultimate Guide to Capacity Management for Event and Stadium Management in a Time of COVID-19

What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19 and what technological solutions are available to help bring people back to events safely? In this blog, we answer these questions...

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Customer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19

3 CX challenges that HAVEN’T changed since COVID-19

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...

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Customer Experience, Appointment Scheduling, assistant anywhere, Capacity Management

How Virtual Queuing Plays a Crucial Role in Your New Normal?

As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway? 

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Customer Experience, Appointment Scheduling, Capacity Management, Social Distancing

5 Ways an Appointment Scheduling Solution Promotes Social Distancing

Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...

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Appointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere

Capacity Management Challenges? Here’s How Bringing People ‘On-Deck’ Streamlines Customer Flow

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

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Customer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19

How virtual queuing provides essential customer support during COVID-19

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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