Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, virtual assistant, assistant anywhere
You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...
Read MoreHealthcare, Appointment Scheduling, Patient Flow, covid-19, CapacityManagement, Q-Anywhere
Uncertainty swirls around exactly when a COVID vaccine will be available. But one thing is certain: The biggest mass vaccination event in modern history is on the way, with an unprecedented number of individuals receiving vaccination. To manage...
Read MoreCustomer Experience, Appointment Scheduling, Virtual Queuing, covid-19, Capacity Management, Wait Anywhere, Check-in Anywhere, Q-Anywhere
What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19 and what technological solutions are available to help bring people back to events safely? In this blog, we answer these questions...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
Read MoreCustomer Experience, Appointment Scheduling, assistant anywhere, Capacity Management
As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway?
Read MoreCustomer Experience, Appointment Scheduling, Capacity Management, Social Distancing
Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...
Read MoreAppointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere
Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?
Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...
Read MoreCustomer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19
Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing
Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction
Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.
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