Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing
How to Improve the Patient Experience—Before the Appointment
Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction
3 Reasons Why Patient Flow Matters More Than You Think
Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking
Procurement tips for people buying appointment scheduling software
If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast
Omnichannel appointment booking Q&A
How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking"
Appointment Booking on the move: How to manage roaming staff & home visits
There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...
Read MoreCustomer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage
ACF Technologies at 2019 Branch Transformation RBR in London, UK
Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.
At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling
4 Ways to sell more using your appointment booking system
Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?
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Customer Experience, Omnichannel, Retail, Appointment Scheduling
Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1
What is a digital-physical-digital (DPD) customer experience?
Read MoreCitizen Engagement, Customer Experience, Appointment Scheduling, Queue Management
How to manage customer queues. Hint: it’s about what you don’t see.
When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?
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