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AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.

Artificial Intelligence, News

ACF Technologies Adds AI To The Customer Experience Equation

ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.