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Blogs & Articles

Artificial Intelligence, Healthcare, Patient Experience, Telemedicine, Video Call Management, Wayfinding

The Growth and Impact of Telemedicine on Latin America

Telemedicine is a brilliant tool for remote care, and in this article we highlight both the advantages and disadvantages, and its impact on Latin America.

Artificial Intelligence, Customer Experience, Healthcare, Omnichannel, Patient Experience, Assistant Anywhere, BPM, Process Optimization

How to reduce costs in the health sector through process optimization

Multiplatform solutions such as BPM, AI, and Machine Learning help optimize processes in order to modernize the health sector.

Artificial Intelligence, Customer Experience, Omnichannel, Machine Learning

Is the implementation of artificial intelligence recommended for every company?

The implementation of Artificial Intelligence is key to improving customer satisfaction and organizational processes.

Artificial Intelligence, Customer Experience, Omnichannel, Queue Management, Machine Learning, Customer Support

Advanced analytics revolutionizes Latin American banking. What can we learn?

Big data analytics, machine learning tools, virtual assistance and video call management have been key for Latin American banking.

Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.

Artificial Intelligence

ACF Technologies Adds AI To The Customer Experience Equation

ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.

Blogs & Articles

The Growth and Impact of Telemedicine on Latin America

How to reduce costs in the health sector through process optimization

Is the implementation of artificial intelligence recommended for every company?

Advanced analytics revolutionizes Latin American banking. What can we learn?

7 ways AI-enabled chatbots are transforming the customer experience landscape

ACF Technologies Adds AI To The Customer Experience Equation

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