cxm_consulting.jpg

ACF CUSTOMER EXPERIENCE BLOG

Case Study

Tax Collector Uses Queue Management To Reduce Wait Times

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000...

Read More

Case Study

Queuing implementation continues at MEDDAC

ACF rolls out patient management system across the entire U.S. Army Medical Department Activity (MEDDAC)-Fort Drum.

Read More

Case Study, Citizen Engagement, Appointment Scheduling, Queue Management

Colorado rolls out online-reservation system for DMV as a way to cut down wait times

That long line at the DMV may get a little shorter thanks to a new online-reservation system the state of Colorado unveiled Thursday.
Read More

Press Release, Case Study

Wellington touts efficient service for residents with new kiosk

WELLINGTON — Lisa Castro was standing in the Village Hall lobby, checking out the new touchscreen kiosk where visitors can sign in.

Read More