How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...
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For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...
Read MoreCitizen Engagement, DMV, Public Sector
While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...
Read MorePress Release, Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management
Case Study, Citizen Engagement, Appointment Scheduling, Queue Management
