When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?
Read MoreCitizen Engagement, Customer Experience, Appointment Scheduling, Queue Management
How to manage customer queues. Hint: it’s about what you don’t see.
How are you communicating with your customers? Is it via email, face to face and phone calls? Or is there a way to use technology to go even further? At ACF we use every piece of technology at our disposal to help our retail customers – we’d like...
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For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...
Read MoreCitizen Engagement, DMV, Public Sector
How To Deepen Insight Into Customer Needs And Improve Citizen Experience
While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...
Read MorePress Release, Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management
Coral Gables Automates Building and Zoning Process
A customer tries Coral Gables’ new automated customer management system in its Building and Zoning department. The kiosk system is designed to guide customers to the correct line so as to minimize wait times.
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Case Study, Citizen Engagement, Appointment Scheduling, Queue Management
Colorado rolls out online-reservation system for DMV as a way to cut down wait times
That long line at the DMV may get a little shorter thanks to a new online-reservation system the state of Colorado unveiled Thursday.
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