While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...
Read MoreCitizen Engagement, DMV, Public Sector
How To Deepen Insight Into Customer Needs And Improve Citizen Experience
Press Release, Appointment Scheduling, Queue Management, Customer Experience, Citizen Engagement
Coral Gables Automates Building and Zoning Process
A customer tries Coral Gables’ new automated customer management system in its Building and Zoning department. The kiosk system is designed to guide customers to the correct line so as to minimize wait times.
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Citizen Engagement, Case Study, Queue Management, Appointment Scheduling
Colorado rolls out online-reservation system for DMV as a way to cut down wait times
That long line at the DMV may get a little shorter thanks to a new online-reservation system the state of Colorado unveiled Thursday.
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