Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
3 CX challenges that HAVEN’T changed since COVID-19
Appointment Scheduling, Virtual Queuing, covid-19, assistant anywhere, Capacity Management, Wait Anywhere, Check-in Anywhere
Capacity Management Challenges? Here’s How Bringing People ‘On-Deck’ Streamlines Customer Flow
Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?
Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...
Read MoreCustomer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19
How virtual queuing provides essential customer support during COVID-19
Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...
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