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customer engagement, Podcast

Stuart Fearn on Optimising your Branch Network During COVID-19

In this Q&A - Stuart Fearn, Head of customer contacts at Newcastle Building Society, talks about how his organisation is optimising their branch network during COVID-19.

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Patient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction

Healthcare innovation & Patient centricity Q&A with Cinde Dolphin

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

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Customer Experience, customer engagement, "SMS", WhatsApp

What's the formula for customer engagement communications? OCXC

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

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