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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Appointment Scheduling, "Event Booking", appointment booking

Procurement tips for people buying appointment scheduling software

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast

Omnichannel appointment booking Q&A

How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...

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Customer Experience, Appointment Scheduling, "Event Booking"

Appointment Booking on the move: How to manage roaming staff & home visits

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...

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Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

ACF Technologies at 2019 Branch Transformation RBR in London, UK

Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.

At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...

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Customer Experience, Omnichannel, Appointment Scheduling

4 Ways to sell more using your appointment booking system

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

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Customer Experience, customer engagement, "SMS", WhatsApp

What's the formula for customer engagement communications? OCXC

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1

What is a digital-physical-digital (DPD) customer experience?

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Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

How to manage customer queues. Hint: it’s about what you don’t see.

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

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AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

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