cxm_consulting.jpg

ACF CUSTOMER EXPERIENCE BLOG

AI, Artificial Intelligence, Chatbots, Customer Experience

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are...

Read More

Customer Experience

Three Ways To Create A Positive Customer Experience

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

Read More

Customer Experience

Create Magical Customer Experiences with these Five Tips

Disney’s ability to “wow” fans and captivate customers is legendary. Their return rate of first-time visitors, an impressive 70%. Walt’s secret to delivering a ‘magical’ experience was an obsession with processes. Viewing his park as an...

Read More

Press Release, Appointment Scheduling, Queue Management, Customer Experience, Citizen Engagement

Coral Gables Automates Building and Zoning Process

A customer tries Coral Gables’ new automated customer management system in its Building and Zoning department. The kiosk system is designed to guide customers to the correct line so as to minimize wait times.
Read More