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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Appointment Scheduling, assistant anywhere, Capacity Management

How Virtual Queuing Plays a Crucial Role in Your New Normal?

As the way customers shop and meet with loan officers changes, most business owners are left wondering how they can adapt to this new normal. What is normal anyway? 

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Customer Experience, Appointment Scheduling, Capacity Management, Social Distancing

5 Ways an Appointment Scheduling Solution Promotes Social Distancing

Social distancing is a term that gained momentum during the COVID-19 crises, but the benefits of social distancing extend past the pandemic. Fewer people within your organization can translate into more direct care. Your customers or patients...

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Customer Experience, Patient Experience, Appointment Scheduling, Virtual Queuing, covid-19

How virtual queuing provides essential customer support during COVID-19

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

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Customer Experience, Patient Experience

How virtual queuing technologies can transform the customer experience, in three easy steps

There's no doubt about it… Airlines and eCommerce giants have raised customer expectations about how we interact with an organization across all industries. Online check-in, delivery notifications, and e-ticketing have streamlined our...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking

Procurement tips for people buying appointment scheduling software

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

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Customer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast

Omnichannel appointment booking Q&A

How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...

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Customer Experience, Appointment Scheduling, "Event Booking"

Appointment Booking on the move: How to manage roaming staff & home visits

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...

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Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

ACF Technologies at 2019 Branch Transformation RBR in London, UK

Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.

At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...

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Customer Experience, Omnichannel, Appointment Scheduling

4 Ways to sell more using your appointment booking system

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

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Customer Experience, customer engagement, "SMS", WhatsApp

What's the formula for customer engagement communications? OCXC

When it comes to engaging with customer using multimedia, there’s a helpful formula that we apply to ensure that customers get the information they need that can help them in the right format and at the right time. We call it OCXC – Optimal...

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