If you’re using appointment booking with customers you should be able to sell them more. This blog explains how data help you do that.
Blogs & Articles
Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management, customer feedback
As part of a broader approach to using Q-flow technology in the UK public sector, this blog post describes the 4 stages of the customer waiting experience and how you can manage customer queues by improving what customers’ can’t see.
Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.
There are numerous ways to improve efficiency. In this post, we look at four simple things you can do to create a more customer-centric strategy by streamlining customer flow in your organization.