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Citizen Engagement, DMV

Why citizen experiences are improving at the DMV

For most citizens, taking a trip to the DMV to renew their drivers’ license isn’t something they relish. It’s a time-consuming, painful process. With everyone standing around and no-one seeming to know what queue they’re supposed to be in – it’s...

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Citizen Engagement, DMV, Public Sector

How To Deepen Insight Into Customer Needs And Improve Citizen Experience

While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...

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