Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
3 CX challenges that HAVEN’T changed since COVID-19
Customer Experience, Appointment Scheduling, "Event Booking", appointment booking
Procurement tips for people buying appointment scheduling software
If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking", appointment booking, Podcast
Omnichannel appointment booking Q&A
How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...
Read MoreCustomer Experience, Appointment Scheduling, "Event Booking"
Appointment Booking on the move: How to manage roaming staff & home visits
There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...
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