ACF CUSTOMER EXPERIENCE BLOG

If you’re an organization looking to improve the customer experience in your stores or in a location where customers come to you to have their problems solved, the chances are that you will have considered some kind of customer experience...

How has appointment booking changed over the past 11 years? 10 years ago, many people were still relying on pen and paper. Since then, appointment booking has evolved technologically. Something as simple as booking an appointment has now become a...

There’s an old saying that goes, ‘the customer is always right’. The customer isn’t always right – but he or she is is always in control of his or her future with you. And, today, the customer is increasingly in control of how – and more...