cxm_consulting.jpg

ACF CUSTOMER EXPERIENCE BLOG

Healthcare, HIMSS 2018

The 7 Biggest Ideas To Consider From HIMSS 2018

 

Read More

Healthcare

Data Holds The Key To Better Patient Experience Management

You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?

Read More

Healthcare

Improving Patient Experiences Means Empowering Patients

A patient's experience with a hospital goes beyond purely the quality of medical treatment. It encompasses the entire continuum of care, which includes appointment scheduling, time spent waiting, filling prescriptions and friendly hospital staff.

Read More

Healthcare, Patient Experience

Buncombe County Department of Health and Human Services

From Home-Grown Systems to Cutting-Edge Technology

Background: In Western North Carolina, Buncombe County covers 600 mountainous square miles. Out of the county’s 238,000 citizens, 120,000 utilize the county’s Social Services and Public Health...

Read More