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ACF CUSTOMER EXPERIENCE BLOG

Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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Healthcare, HIMSS 2018

The 7 Biggest Ideas To Consider From HIMSS 2018

 

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Healthcare

Data Holds The Key To Better Patient Experience Management

You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?

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Healthcare

Improving Patient Experiences Means Empowering Patients

A patient's experience with a hospital goes beyond purely the quality of medical treatment. It encompasses the entire continuum of care, which includes appointment scheduling, time spent waiting, filling prescriptions and friendly hospital staff.

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Healthcare, Patient Experience

Buncombe County Department of Health and Human Services

From Home-Grown Systems to Cutting-Edge Technology

Background: In Western North Carolina, Buncombe County covers 600 mountainous square miles. Out of the county’s 238,000 citizens, 120,000 utilize the county’s Social Services and Public Health...

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