ACF CUSTOMER EXPERIENCE BLOG

You know the critical importance of creating better patient experiences – eighty-four percent of hospital leaders rank it as a top priority. So how can you take the lead in your clinic or healthcare facility?

A patient's experience with a hospital goes beyond purely the quality of medical treatment. It encompasses the entire continuum of care, which includes appointment scheduling, time spent waiting, filling prescriptions and friendly hospital staff.

From Home-Grown Systems to Cutting-Edge Technology

Background: In Western North Carolina, Buncombe County covers 600 mountainous square miles. Out of the county’s 238,000 citizens, 120,000 utilize the county’s Social Services and Public Health...