Latin American Banks redefine user experience by improving digital technology
Social distancing and the automation of services are key in the digital transformation of banking and the user experience in Latam.
Customer experience,
Appointment Scheduling,
Queue Management,
Machine Learning,
assistant anywhere,
Q-Anywhere,
Digital Transformation,
Q-Flow
Optimizing Virtual Assistance in the Financial Sector
Due to the effects of the pandemic, the financial sector changed their strategy for improving customer experience by focusing on virtual assistance.
Artificial Intelligence,
Customer experience,
Omnichannel,
Queue Management,
Machine Learning,
Customer Support
Advanced analytics revolutionizes Latin American banking. What can we learn?
Big data analytics, machine learning tools, virtual assistance and video call management have been key for Latin American banking.
How Machine Learning can improve customer experiences
Machine Learning is helping organizations optimize and 'train' data. Leveraging ML technologies, banks and retailers can accurately estimate how many people they expect at any given time, allowing managers to proactively match and allocate resources based on real-time forecasts in demand.