Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19
3 CX challenges that HAVEN’T changed since COVID-19
Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage
ACF Technologies at 2019 Branch Transformation RBR in London, UK
Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.
At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...
Read MoreCustomer Experience, Omnichannel, Appointment Scheduling
4 Ways to sell more using your appointment booking system
Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?
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Customer Experience, Omnichannel, Retail, Appointment Scheduling
Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1
What is a digital-physical-digital (DPD) customer experience?
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Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign?
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