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ACF CUSTOMER EXPERIENCE BLOG

Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, virtual assistant, assistant anywhere

What to expect from Branch Transformation 2020

You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...

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Customer Experience, Omnichannel, Appointment Scheduling, "Event Booking", covid-19

3 CX challenges that HAVEN’T changed since COVID-19

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses? While it certainly creates roadblocks in terms of being near customers and providing them a personalized experience, many...

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Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

ACF Technologies at 2019 Branch Transformation RBR in London, UK

Branch Transformation 2019 includes best practice case studies from leading banks showcasing their response to the challenge of making the branch fit for purpose.

At this year’s event we will be showcasing our Q-Flow omni-channel solution - our...

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Customer Experience, Omnichannel, Appointment Scheduling

4 Ways to sell more using your appointment booking system

Organizations looking to put a meeting booking solution in place aren’t typically looking to improve their sales at the same time. But what if they could?

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

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Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 1

What is a digital-physical-digital (DPD) customer experience?

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Omnichannel, Retail

High Street Retailers Must Adapt to Survive

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign? 

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