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Blogs & Articles

Artificial Intelligence, Customer Experience, Healthcare, Omnichannel, Patient Experience, Assistant Anywhere, BPM, Process Optimization

How to reduce costs in the health sector through process optimization

Multiplatform solutions such as BPM, AI, and Machine Learning help optimize processes in order to modernize the health sector.

Artificial Intelligence, Customer Experience, Omnichannel, Machine Learning

Is the implementation of artificial intelligence recommended for every company?

The implementation of Artificial Intelligence is key to improving customer satisfaction and organizational processes.

Artificial Intelligence, Customer Experience, Omnichannel, Queue Management, Machine Learning, Customer Support

Advanced analytics revolutionizes Latin American banking. What can we learn?

Big data analytics, machine learning tools, virtual assistance and video call management have been key for Latin American banking.

Customer Experience, Healthcare, Omnichannel, Retail, Appointment Scheduling, Queue Management, Digital Signage, Virtual Queuing

The Ultimate Guide to Queue Management

A queue management system helps you optimize each step of your customer journey through organization and management. Check out some helpful tips here.

Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Virtual Queuing, Assistant Anywhere, Video Call Management

What to expect from Branch Transformation 2020

RBR's Branch Transformation 2020, a virtual conference focused on digital transformation and branch experience, has built a powerful agenda this year.

Customer Experience, Omnichannel, Appointment Scheduling, Event Booking, COVID-19

3 CX challenges that HAVEN’T changed since COVID-19

Though COVID-19 has changed how we view the world, how has it changed the way customers interact with businesses?

Customer Experience, Financial Services, Omnichannel, Appointment Scheduling, Queue Management, Digital Signage

ACF Technologies at 2019 Branch Transformation RBR in London, UK

ACF Technologies at Branch Transformation 2019, we have deployed omnichannel customer flow management solutions across the globe in areas such as finance

Customer Experience, Omnichannel, Appointment Scheduling, Customer Feedback

4 Ways to sell more using your appointment booking system

If you’re using appointment booking with customers you should be able to sell them more. This blog explains how data help you do that.

Customer Experience, Omnichannel

What's the formula for customer engagement communications? OCXC

What’s the formula for customer engagement communications? Should you speak to customers by SMS, phone, via Facebook, using WhatsApp or even by snail mail? This blog post explains.

Customer Experience, Omnichannel, Retail, Appointment Scheduling

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

Going from digital to physical to digital environments can be disjointed for customers. But it doesn’t have to be. Read part 2 of our blog article for tips of how to make that process seamless.

Blogs & Articles

How to reduce costs in the health sector through process optimization

Is the implementation of artificial intelligence recommended for every company?

Advanced analytics revolutionizes Latin American banking. What can we learn?

The Ultimate Guide to Queue Management

What to expect from Branch Transformation 2020

3 CX challenges that HAVEN’T changed since COVID-19

ACF Technologies at 2019 Branch Transformation RBR in London, UK

4 Ways to sell more using your appointment booking system

What's the formula for customer engagement communications? OCXC

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience - Part 2

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