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ACF Technologies at Branch Transformation 2019, we have deployed omnichannel customer flow management solutions across the globe in areas such as finance
What’s the formula for customer engagement communications? Should you speak to customers by SMS, phone, via Facebook, using WhatsApp or even by snail mail?
Going from digital to physical to digital environments can be disjointed for customers. But it doesn’t have to be. Read part 2 of our blog article for tips of how to make that process seamless.
Moving from digital environments to physical and digital environments can be disjointed for customers. We provide tips on how to make that process seamless
How do you demonstrate to your clients that scaling back high street branches is an essential element in a program of adapting and improving? In this post, we look at how to ensure high street customers still receive the same level of serivce, and more.
The high street is changing. As we have seen recently, major retailers are cutting their footprints. And while it’s hard to find a company that isn’t grappling with t