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ACF CUSTOMER EXPERIENCE BLOG

Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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