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ACF CUSTOMER EXPERIENCE BLOG

Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Virtual Queuing, covid-19, assistant anywhere, Q-Anywhere

5 Steps to Streamline Your Patient Journey for Mass COVID-19 Vaccinations

It will likely be several months before a COVID vaccine becomes widely available to the general public. But healthcare providers are already grappling with how to integrate mass vaccinations into their everyday workflows. Delay planning, and run...

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Healthcare, Appointment Scheduling, Patient Flow, covid-19, CapacityManagement, Q-Anywhere

3 Smart Ways to Plan a Practical COVID Vaccination Strategy-Now

Uncertainty swirls around exactly when a COVID vaccine will be available. But one thing is certain: The biggest mass vaccination event in modern history is on the way, with an unprecedented number of individuals receiving vaccination. To manage...

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Patient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction

Healthcare innovation & Patient centricity Q&A with Cinde Dolphin

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...

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Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction

3 Reasons Why Patient Flow Matters More Than You Think

Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.

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