In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to better understand, and innovate throughout the patients journey.
Read MorePatient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction
Healthcare innovation & Patient centricity Q&A with Cinde Dolphin
Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction, Virtual Queuing
How to Improve the Patient Experience—Before the Appointment
Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...
Read MoreHealthcare, Patient Experience, Appointment Scheduling, Queue Management, Patient Flow, Patient Satisfaction
3 Reasons Why Patient Flow Matters More Than You Think
Today’s healthcare providers are continually tasked with doing more—treating more patients, completing more paperwork—without a corresponding increase in resources. And the most finite of all those resources is time.
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