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ACF CUSTOMER EXPERIENCE BLOG

Patient Experience, Public Sector, customer engagement, Podcast, Patient Flow, Patient Satisfaction

Healthcare innovation & Patient centricity Q&A with Cinde Dolphin

In this podcast episode - CEO & founder of Kili, Cinde Dolphin talks about the lack of patient centricity from a first hand perspective. She speaks about how healthcare can begin to  better understand, and innovate throughout the patients journey.

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Citizen Engagement, DMV, Public Sector

How To Deepen Insight Into Customer Needs And Improve Citizen Experience

While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer...

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