Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

How to manage customer queues. Hint: it’s about what you don’t see.

When you think about the word ‘customer queue’ the first thing that comes to mind probably isn’t customer experience management technology. But maybe it should be?

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Press Release, Queue Management

Queuing System Streamlines Service for NHB Pharmacy Customers

BREMERTON, Wash. (NNS) — Naval Hospital Bremerton’s (NHB) implementation of the Queuing system on Jan. 16 is providing a more convenient and organized prescription distribution process for both the patients and the staff at the busy Pharmacy.

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Appointment Scheduling, Queue Management

University Business magazine honors A-B Tech as ‘model of efficiency’

Honoree: Asheville-Buncombe Technical Community CollegeProgram Category: Financial Aid – Registrar/Advising

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Press Release, Patient Experience, Appointment Scheduling, Queue Management

FT. Hood CRDAMC focused on top-quality care uses Patient Queuing system to improve wait time

FT. HOOD —Carl R. Darnall Army Medical Center held a ribbon cutting ceremony toofficially open Fort Hood’s new long-awaited hospital Monday in front of the new facility.
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Press Release, Citizen Engagement, Customer Experience, Appointment Scheduling, Queue Management

Coral Gables Automates Building and Zoning Process

A customer tries Coral Gables’ new automated customer management system in its Building and Zoning department. The kiosk system is designed to guide customers to the correct line so as to minimize wait times.
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Case Study, Citizen Engagement, Appointment Scheduling, Queue Management

Colorado rolls out online-reservation system for DMV as a way to cut down wait times

That long line at the DMV may get a little shorter thanks to a new online-reservation system the state of Colorado unveiled Thursday.
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