ACF CUSTOMER EXPERIENCE BLOG

In the previous article (Part 1), we revealed important information about digital-physical-digital (DPD) customer experience, which taught that businesses may like to categorize the customer experience into channels, however customers don’t see...

What is a digital-physical-digital (DPD) customer experience?

Your store network, what’s the plan – Increase the number of stores? Decrease? Relocate? Redesign?