ACF CUSTOMER EXPERIENCE BLOG

Most college campuses are high-traffic areas, and that’s usually a good thing. The buzz of students, professors, visitors, and staff create that signature campus energy. But for the foreseeable future, the spread of COVID-19 has made that same...

It will likely be several months before a COVID vaccine becomes widely available to the general public. But healthcare providers are already grappling with how to integrate mass vaccinations into their everyday workflows. Delay planning, and run...

You realize time flies fast as soon as you start planning Branch Transformation 2020. This year, however, Branch Transformation will be held in a slightly different environment. Over 700 financial leaders and CX experts will meet on a virtual...

What is capacity management, what are the challenges facing stadium and large venue owners in the face of COVID-19 and what technological solutions are available to help bring people back to events safely? In this blog, we answer these questions...

Whether you’re a local, state, or federal government entity, you’re responsible for protecting the people. And while you may be known for many achievements, it can be difficult to accomplish everything you want in a day.

Do you miss the days of sitting in a busy, bustling waiting room, lobby, or queue?

Regardless of our attitudes towards queuing, social distancing has had a massive impact on our lives. Around the world, measures are being put in place to limit...

Now more than ever, consumers are looking for new ways to connect with businesses. The digital environment is booming, and companies are struggling to adapt their entire infrastructure. Your customers struggle with finding a time that fits their...

Before social distancing forced us to avoid our fellow human beings, virtual queuing was already empowering us to claw back precious time in our lives. Online appointment scheduling, remote check-in, and alerts to our mobile devices streamline...

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not only that, but a better patient experience—one that leads to higher patient...